How To Find Your Loan Statement
General notes:
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We do not accept screenshots of online banking portals that show the outstanding amount
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We need an official payout statement with the information listed below (see next section)
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If you have recently paid off your lien in full, we will require an official release of interest letter from the financial institution
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If you have a personal lien on the vehicle (not through auto-finance), you will need to contact your account manager and ensure that the information listed below is present on the payout statement
TD Auto Finance
- Go to your TD Bank account
- Or please call 1-800-832-3321 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Scotia Auto Finance
- Go to your Scotia Bank Auto Loan Online Account
- Or please call 1-888-222-1907 or 1-888-777-6842
- And please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- You will need:
- The last 6 digits of your VIN

BMO Auto Finance
- Go to your BMO Bank account
- Or please call 1-800-227-9236 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

CIBC Auto Finance
- Go to your CIBC Bank account
- Or please call 1-800-465-2422 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

RBC Auto Finance
- Go to your RBC Bank account
- Or please call 1-800-769-2511 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Capital One Auto Finance
- Go to your Capital One Bank account
- Or please call 1-800-946-0332 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready
Audi Auto Finance
- Go to your Audi Finance Website
- Or please call 1-888-412-AUDI (2834) (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

BMW Auto Finance
- Go to your BMW Finance Website
- Please call 1-800-300-0269(Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Ford Auto Finance
- Go to your Ford Credit account
- Or please call 1-877-636-7346(Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

GM Auto Finance
- Go to your GM Credit account
- Or please call 1-800-465-4591 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready
Honda Auto Finance
- Please call 1-800-387-5399 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Hyundai Auto Finance
- Please call 1-800-205-0540(Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Kia Auto Finance
- Go to your Kia Credit account
- Or please call 1-866-250-3151 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Mercedes Auto Finance
- Go to your Mercedes Credit account
- Or please call 1-800-532-7362(Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Mini Auto Finance
- Go to your Mini Credit account
- Or please call 1-866-DRV-MINI (1-866-378-6464) (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready
Mitsubishi Auto Finance
- Please call 1-877-739-9837 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Nissan Auto Finance
- Go to your Nissan loan account
- Or please call 1-800-268-6499(Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Subaru Auto Finance
- Go to your Subaru loan account
- Or please call 1-844-962-0672 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Suzuki Auto Finance
- Go to your Suzuki loan account
- Or please call 1-800-xxx-xxxx(Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Toyota Auto Finance
- Go to your Toyota loan account
- Or please call 1-866-224-0090 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready

Volkswagen Auto Finance
- Go to your Volkswagen loan account
- Or please call 1-800-668-8224 (Auto finance department)
- Please ask for a lien payout statement (It has to be emailed, not via mail, which would take 1-2w)
- > Please have the last 6 digits of your VIN ready
