autozen website logo
zen help center

Auction, paperwork & payment

When can I expect my first offer?

All cars that are inspected before 5 pm daily will be ready for the next available auction. Otherwise, it will simply be ready for the following one. Typically, your car will be visible in our marketplace within 48 hours of your walkaround with an Autozen expert. 

Watch: Showcasing your car & offers
HubSpot Video

Your car will be visible in our marketplace 24/7--not just during scheduled auction hours.

Our industry experts are working hard behind the scenes to get you the best offer for your car. At the completion of each auction, our team will present your offer to you within 1 hour. If you don’t receive an offer, your vehicle will automatically be listed on the next auction. 

Offers can be presented to you at any time; either directly from our industry expert team or through email, where you can view your offer and decide whether to accept or reject it. There's never any obligation or cost.

We have seen some cars sell within 24-48 hours but others can take a little longer.

 
Haven't seen your first offer yet?

This is what our industry experts are here for. Please reach out to discuss your options at support@autozen.com.


What if I don’t like my offer?

If you don't like your first offer we still have options, the experience is not over. We understand if your offer didn’t meet your expectations, but we know that it can happen as it’s the nature of the market. Your car will automatically be re-entered in the next available auction and will wait for another, higher offer.

Our industry experts are here to help with your next steps. Please reach out to discuss your options at support@autozen.com.

Watch: Showcasing your car & offers >


Can I negotiate for a higher offer?

We will work with you to get the best offer possible for your car. You’re always a part of the process and we want you to feel empowered to share your selling expectations. Our Autozen industry experts are happy to participate in any back-and-forth communication with the buyer or discuss your options.

If you don't like your first offer we still have options, the experience is not over. Our industry experts are here to help with your next steps. Please reach out to discuss your options at support@autozen.com.

Watch: Showcasing your car & offers >


I want the offer but I still need my car for a few weeks

Autozen aims to deliver vehicles to their buyers within 1-5 business days. That being said, we can be flexible within that time frame based on factors such as added mileage, and buyer preference.


I declined my offer, but now I want it. Can I still get the original offer?

Offers are guaranteed for 24 hours after you receive them. If you would like to accept an expired offer, we are happy to reengage the buyer to confirm if it's still available. Please understand that the market shifts frequently and offers are not always available past 24 hours.


What if something has changed with my car after I accepted my offer?

If there have been conditional changes to your car between the offer and pick up, please contact support as soon as possible to discuss: support@autozen.com.

How long does it take to sell my car online?

You can expect to sell your car within a week but sometimes it can take a little longer to match you with the right buyer. However, if you need a quick sale, we can have your car sold, paid, and gone in as little as 48 hours!  We recommend starting the process when you’re ready to get your driveway back and say goodbye! 

Watch: Showcasing your car & offers >


Am I selling to Autozen directly?

No. We handle all the paperwork, pickup and payment but you are selling your car to a licensed Autozen buyer, not Autozen.


Company registered vehicle

If the vehicle is registered under a company please provide a Notice of Article and GST number as GST needs to be added on top of the sales price for you to claim GST. 

This is now a company-to-company sale so therefore GST needs to be added.

If the vehicle is not registered under company then the sale will be final as accepted offer amount. 


Paperwork & loan clearing

Watch: Documents & paperwork 
HubSpot Video

Paperwork & loan clearing 

If you have not paid off your loan just yet, no problem, Autozen will work with the buyer of your vehicle to pay off your loan right away. It’s important that we pay the loan and deliver your car to the buyer as quickly as possible so that your standing offer will not get impacted by the fluctuating market.

 

What documents do I need?

Driver’s license & registration

You’ll receive a link via email to a secure portal where you can upload a photo of your driver’s license and vehicle registration. If you own your vehicle or paid cash, then that's all the documentation we need from you! 

 

I have a loan/financing

If you have an active loan, which 50% of vehicles do, then we need a few more things from you:

Your official loan payout statement

This is not a screenshot from your online banking account but rather, it is a formal document that includes the financial institution, account number, vehicle information (including VIN, payout expiry date and a per diem if necessary. The easiest way to get this is by calling your lender and asking for an email copy. If you have not paid o your loan just yet, no problem, Autozen will work with the buyer of your vehicle to pay o your loan. Our top priority is to make sure the loan gets paid and we deliver your car to the buyer as quickly as possible so that your standing oer will not get impacted by the fluctuating market. 

Loan discharge letter

If you have paid off your vehicle loan in full you need to request a loan discharge letter stating the financial institution has no further interest in your vehicle.

 

Negative or positive equity & how to find out

If your vehicle has an outstanding loan (or "lien"), we require an oicial lien payout statement from the lien holder (eg. your bank). Once we have the outstanding balance, we can determine if it is a positive or negative equity scenario. 

 
Positive Equity Scenario:

Car price is larger than the Outstanding lien amount.

During the pickup, we will transfer you the difference: Car Price - (Outstanding amount + per diem)= Transfer amount

 

Negative Equity Scenario:

Outstanding lien amount is larger than the Car Price.

During the pickup, you will transfer us* the difference: (Outstanding amount + per diem) - Car Price
= Transfer amount

*Payment can be made via e-transfer or bank draft

 

Once the buyer receives the car, they pay off the lien in full immediately.

Within 2 BUSINESS DAYS after the pick up of your vehicle, we will send you proof of payment from the buyer that they have paid off your lien.

Within 10-12 business days after delivery of your vehicle, you will receive an official discharge letter from the lien holder.

 

Retrieving your loan statement:

  • We do not accept screenshots of online banking portals that show the outstanding amount
  • We need an official payout statement with the information listed below (see next section)
  • If you have recently paid off your lien in full, we will require an official release of interest letter from the financial institution
  • If you have a personal lien on the vehicle (not through auto-finance), you will need to contact your account 
    manager and ensure that the information listed below is present on the payout statement

How to find your loan statement >

 

Questions about financing, loans, liens or leases?

This is what our industry experts are here for. Please reach out to support to discuss your options at support@autozen.com.


Payments

Payments

Watch: Pickup & payments
HubSpot Video

Payments

At Autozen, we take pride in the secure, safe way we pay our sellers. Our main priority is to have you feeling comfortable and confident on your day of pick-up! Our finance team is here to ease your mind while providing three of the best, smoothest payment options available in Canada.

Interac instant automatic deposit

An instant direct deposit to your bank account via Interac service so all we need is your email address and a photo of a VOID cheque or a direct deposit letter. This is a secure way to have your payment delivered into your bank account immediately. It allows us to ensure you have your payment before we take the vehicle

What's needed from you:
    • Email address
    • Photo of a VOID cheque, or a direct deposit letter

 

Interac e-transfer (up to $5000)

With this payment method, all we need is your email address! Like a normal bank e-transfer, it is instantaneous and you will have the funds in your account before we leave with your vehicle. E-transfer is for transactions that are under $5000.

What's needed from you:
    • Email address

lightbulb-circle

One thing to look out for is that some people have a daily receiving limit with their bank. This means there’s a limit to the amount of money we can send at once. We highly recommend checking with your financial institution before your pickup date as you may not be able to receive the entire amount in one transaction. If this is the case, don’t worry! We are able to break the payments into smaller amounts but we will need to know ahead of time to ensure your payment goes smoothly.

 

Electronic Funds Transfer (EFT)

All we need is a void cheque/direct deposit letter and we will electronically send funds to your account. EFT takes up to 4-6 hours to be available in your bank account. 

What's needed from you: 
    • Email address 
    • Photo of a VOID cheque/Direct deposit letter 

Pick up

We aim to complete the pick-up in 1-3 days after accepting your offer unless you’ve notified us otherwise.

Our team will prepare all the official paperwork for you.

You will be sent instructions via email on your next steps that include how you’ll receive payment for your vehicle as well as information on how your car loan will be paid out (if you have one that is). 

There is no charge for the pickup, your vehicle’s buyer will cover the pickup fees.

After you have decided on your preferred method to receive payment, we will arrange for an Autozen agent to pick up your vehicle right from your home or location of choice, along with all sets of keys and tires plus other essential items that were listed as a part of the transaction to be delivered to the buyer.

Watch: Pickup & payments 
HubSpot Video

Selling with Autozen is simple

Forget the complexity and we’ll take care of everything to sell it on your behalf.